Customer Implementation Manager - North America

The Client Implementation Manager (CIM) is responsible for leading client onboarding and platform setup from signature to go-live. This role ensures that every new client has a smooth, strategic, and technically sound implementation — laying the foundation for long-term success and adoption.

This role is ideal for individuals with strong project coordination, platform knowledge, and onboarding expertise — including CSMs who prefer to focus on delivery, systems, and setup over commercial responsibilities.

Key Responsibilities

• Lead the full implementation process from client signature to go-live.
• Maintain clear, structured documentation throughout the onboarding process.
  • Adopting Swapcard’s implementation framework
  • Leveraging & updating client folders
• Collect and organize internal full handover documentation calls to align technical setup to lead the delivery phase matching client objectives. ...