Customer Information Manager

Customer Information Manager

Location: Birmingham

About the role

CrossCountry is seeking a highly motivated and engaging Customer Information Manager to provide strategic leadership for real-time customer information across our network. This is a high-impact role with end-to-end accountability for how information is delivered to customers during both day-to-day operations and periods of disruption.

You will own passenger information standards and compliance, manage key industry and supplier relationships, and drive continuous improvement in customer information performance. Acting as the single point of accountability for customer information systems, you will ensure CrossCountry meets and exceeds its Passenger Charter commitments and industry expectations

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Key responsibilities

Leadership