Customer Insights Analyst

IT Talent Acquisition @ Tential Solutions

Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence . As a Senior Player Support Analyst , you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide decisions across the global support ecosystem.

This role focuses on driving business reviews, connecting signals across the digital and operational funnel, and translating data into clear, actionable narratives . The ideal candidate brings analytical depth, strategic foresight, and a strong communication presence — combining storytelling and structure to influence senior stakeholders.

Key Responsibilities

• Lead recurring business reviews: Drive monthly and quarterly analysis cycles, distilling performance trends and op...