Customer Insights Manager

About us:

Alchemic (previously Echo) is a market research platform that helps companies get customer insights in hours, not months - without sacrificing quality. We make it possible to run AI interviews over voice, video, text, and WhatsApp, and automatically generate consultancy-grade reports for business decision-makers. Every customer conversation is mined for insights and made searchable, so company knowledge is never lost.

Location: Fully Remote

Type: Full-time

Role Description:

This is a remote, full-time role for a Customer Insights Manager with Alchemic. You will be responsible for:

• Running AI-powered research projects - You will own client outcomes, ensuring our clients get high-quality insights fast.
• Process implementation - Identify gaps and implement processes to fill them.
• Process automation - Work with the tech team to automate workflows to constantly increase efficie...