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Customer Insights Manager

Motorola Solutions
Full-time Kraków, Lesser Poland Voivodeship Business Operations Specialists
Posted:
March 02, 2026
Location:
Kraków, Lesser Poland Voivodeship, Poland

Job Description

Job Description

Role Overview

The Customer Insights Project Manager drives the Voice of the Customer and Voice of Employee agenda by expertly managing the entire feedback lifecycle. This role is crucial for designing, executing, and optimizing survey programs; translating complex data into clear, actionable advice for stakeholders; and ensuring that customer intelligence actively guides strategic business decisions. By combining survey expertise, stakeholder engagement, and advanced analytics, the Customer Insights Project Manager ensures that customer feedback is not just collected but transformed into strategic advisory that drives growth, innovation, and stronger customer relationships.

Scope of Responsibilities:

  • Survey Preparation, Management & Advisory: Own the end-to-end design, configuration, and deployment of relationship and transactional surveys within the designated feedback platforms (e.g., Qualtrics, Gainsight, Survey Monkey, ...

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    Job Overview

    Job Type: Full-time
    Location: Kraków, Poland
    Posted: March 02, 2026
    Deadline: April 11, 2026