Customer Insights Specialist at Aviva

Drive innovation in customer experiences with Aviva Canada as a Customer Insights Specialist. This hybrid role focuses on analyzing research data and presenting actionable insights to enhance customer satisfaction.

As a key member of the Research and Insights team, you will leverage your 5-7 years of experience to synthesize large data sets, evaluate customer interactions, and deliver impactful presentations. Your expertise in quantitative analysis and text analytics will be crucial in transforming findings into strategic recommendations for improvement across customer journeys.

Key Responsibilities:
• Analyze large datasets to identify improvement opportunities
• Create and present insightful reports to stakeholders
• Manage internal questionnaires and track performance
• Liaise with Aviva UK on Canadian TNPS reporting
• Develop NLP models to assess customer interactions

Requirements:
• Bachelor's degree in mar...