Customer IT Support Engineer

Job scope

• Support consists of ITSM ticket, request, walk ins, onsite, self-help kiosk, VIP phone, on/off boarding of system, hardware and software support.
• Adress and resolve basic incident, log all incidents and request engage subject matter experts to resolve the incidents that are beyond the scopes of their ability or responsibilities.
• Ensure proper escalation of all requests to respective department promptly after gathering necessary information.
• Network troubleshooting, both wired and wireless using fluke testing device.
• Verification of whitelisted USB Device and to perform that.
• Troubleshooting of hardware problems for computers and PC peripherals and reporting to vendor for return merchandise authorizations.
• Software installation, elevated administrator access requirements and software security compliance checking for onboarded /corporate systems.
• Removal and secure erasing of storage media for write o...