Customer Journey & Business Analyst (Telecommunications)

9-month contract with possible extension

We are currently looking for a Customer Experience Manager to join a dynamic team focused on improving customer journeys, enhancing operational processes, and ensuring an excellent customer experience across multiple touchpoints.

Requirements

• Map customer journeys, identify improvement opportunities, and define business requirements
• Support process improvements and operational readiness for new initiatives
• Create documentation, work instructions, business cases, and customer communications
• Act as the key contact for customer service topics and customer experience impacts
• Lead UAT activities and collaborate closely with business and technical stakeholders

Competences

• 5+ years of experience in Business Analysis, Process Management, or Project Management in the telecommunications industry
• Experience working with Agile and/or Water...