Customer Journey Design and Culture Manager

Customer Journey Design and Culture Manager (UAE National) – 0000L8FL

HSBC International Wealth and Premier Banking (IWPB) is a global business combining Retail Banking and Wealth Management, supporting individuals, families, business owners, investors and entrepreneurs worldwide.

The working location for this position is HSBC Tower, Dubai, UAE.

• Focus on ensuring the continuous and consistent delivery of excellent Customer Service within the WPB business.
• Collaborate with stakeholders internally & externally to ensure the portfolio is reported accurately and to initiate improvements to customer experience.
  • Deliver process and customer journey improvements through end‑to‑end journey mapping.
  • Map as‑is and future state journeys.
• Develop an expert knowledge of customer base, market and competitor trends in order ...