Customer Journey Expert - Channel Management IV (m/w/d)

Within the Global Customer eXperience (GCX) product family, we are on a mission to scale our digital and assisted channels across all markets with a best-in-class experience. The Constellation squad, responsible for the Employee Channel (Iris) App shell, makes sure ING is there for our customers when it matters most, when they need a human connection to help them with their questions and needs.

We’re looking for a Product Owner (PO) / Customer Journey Expert (CJE) with a strong affinity for IT delivery. If you thrive in technical complexity, are passionate about building a scalable platform and enjoy coordinating projects with diverse stakeholders across the world – this might be your next challenge.



Context

As PO/CJE in the Constellation squad, you’re responsible to strengthen the global scalability of Iris (app-shell) through software, process, standards, and documentation. The squad consists of 6 engineers working from ...