Customer Journey Manager

Habitt is seeking a personable, customer-focused, and results-driven Customer Journey Manager to join our dynamic retail team in Karachi.

The ideal candidate will be responsible for building long-term relationships with our customers by ensuring exceptional service, personalized engagement, and seamless sales experiences. If you are passionate about home décor, love engaging with people, and thrive in a fast-paced retail environment, we'd love to meet you

Responsibilities:

• Map the entire customer journey and identify opportunities to improve satisfaction, conversion, and loyalty.
• Analyze customer feedback, behaviour, and pain points to drive continuous improvement initiatives.
• Collaborate with marketing, sales, and operations teams to create a consistent and seamless experience across all touchpoints (in-store, online, delivery, and post-sale).
• Develop and implement strategies to personalize customer interactions and communication...