Customer Journey Manager

We're seeking a highly analytical, organized, and customer-focused Customer Journey Manager to lead the end-to-end customer experience across multiple touchpoints. This role is responsible for optimizing the entire customer lifecycle — from new leads to active users to long-term loyal clients — ensuring a smooth, engaging, and consistent experience across all channels.

This is a cross-functional role that works closely with Marketing, Sales, Product, Support, and CRM/Automation teams.

Responsibilities:

1. Customer Journey Design

· Build clear and structured customer journeys across the full lifecycle: awareness, onboarding, engagement, retention, loyalty, and reactivation.

· Map customer touchpoints across WhatsApp, Email, social platforms, and internal channels.

1. Journey Maintenance & Optimization

· Update and refine journey maps based on performance data, customer feedback, and evolving product offerings.

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