Customer Journey

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

This role focuses on uncovering deep customer insights and translating them into tangible experience improvements. Using human-centered design methods, the Customer Journey & Ideation Manager maps end-to-end journeys, facilitates ideation sessions, and creates service blueprints that visualize how the customer experience should evolve. Their work is bottom-up—driven by user research, pain point analysis, and co-creation—to inform internal teams on how to improve touchpoints, services, and digital experiences. Success is measured by how well these designs are adopted and embedded into product, service, or process enhancements that lead to improved customer satisfaction and usability.

DUTIES AND RESPONSIBILITIES: 

• Cus...