Customer Journey Specialist

We are seeking a Customer Journey Specialist to map, design, and improve customer journeys across all channels. You will work with cross-functional teams to identify pain points and design better, more seamless experiences.
Key Responsibilities:

Create and update customer journey maps, service blueprints, and future-state designs.

Lead workshops to identify customer needs and co-design solutions.

Develop service and process design specifications for new experiences.

Work with digital teams to support UI/UX design and ensure feasibility.

Use insights from research and VoC data to guide journey improvements.