Customer Knowledge Manager (EU)

This role owns the strategy, quality, and day-to-day operation of the Customer Help Centre, ensuring customers can successfully self-serve, adopt the product, and resolve issues efficiently. The role is critical to scaling customer support, improving customer experience, and reducing operational costs through effective content-driven deflection.

• Own and operate the Customer Help Centre, including structure, navigation, and ongoing optimization.

• Create, maintain, and continuously improve customer-facing documentation, guides, and adoption content.

• Partner with Support, Customer Success, and Product teams to identify content gaps and address high-volume or repetitive customer issues.

• Analyze support ticket trends and customer feedback to proactively cr...