Customer Liaison Officer

Join a leading social housing contractor delivering a major retrofit and decarbonisation programme across the North West. This is a rewarding opportunity to support residents through energy-efficiency improvements that will make homes warmer, greener, and more affordable to run.
As a Customer Liaison Officer, you'll be the key point of contact for residents, ensuring they are informed, supported, and engaged throughout the delivery of planned works.

Key Responsibilities

Arrange and follow up retrofit survey appointments, including no-access properties

Build positive relationships with residents and local communities

Communicate planned works clearly and effectively

Manage customer enquiries, concerns, and complaints professionally

Coordinate property access to support project delivery

Resolve access issues and escalate concerns when required

Maintain accurate records of resident interactions

Support com...