Customer Master Data Management Supervisor

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Process

• Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
• First contact for issues escalation within B2C process (Customer Master Data)
• Cooperation with Internal and External Audit
• Performing B2C (Customer Master Data) controls
• Advising other team members in terms of B2C (Customer Master Data) process matters
• Introduce Improvements within B2C process (Customer Master Data)

Coordination:

• Coordinate completion of B2C (Customer Master Data) processes
• Delegate tasks
• Distribute the workload a...