Customer onboarding & engagement specialist (tech tools) - guadalajara mx

Based company in the Senior Living Technology space , focused on improving the lives of older adults through innovative and immersive digital experiences. We are seeking a Customer Onboarding & Engagement Specialist who will play a key role in ensuring that new partners successfully adopt and engage with the platform. This position sits at the intersection of training, relationship building, and customer engagement. The ideal candidate is a strong communicator, highly empathetic, and passionate about helping others , with the ability to guide customers through new technology in a clear, supportive, and engaging way. Customer Onboarding & Training Lead virtual onboarding sessions, guiding new partners through platform setup and usage. Deliver engaging, easy-to-follow training tailored to different learning styles and comfort levels. Ensure customers feel confident and supported when adopting new technology. Develop and continuously improve training materials, guides, and processes. Cond...