Customer onboarding & engagement specialist (tech tools) - guadalajara mx

Mez Tal is partnering with a fast-growing U. S.-based company in the
Senior Living Technology space
, focused on improving the lives of older adults through innovative and immersive digital experiences.
We are seeking a
Customer Onboarding & Engagement Specialist
who will play a key role in ensuring that new partners successfully adopt and engage with the platform. This position sits at the intersection of
training, relationship building, and customer engagement
. The ideal candidate is a
strong communicator, highly empathetic, and passionate about helping others
, with the ability to guide customers through new technology in a clear, supportive, and engaging way.
Key Responsibilities Customer Onboarding & Training Lead virtual onboarding sessions, guiding new partners through platform setup and usage. Deliver engaging, easy-to-follow training tailored to different learning styles and comfort levels. Ensure customers feel confident and supported when adopt...