Customer & Onboarding Lead - Regtech (with German)

SIX
Full-time Madrid, Community of Madrid Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted:
June 06, 2026
Location:
Madrid, Community of Madrid, Spain

Job Description

What You Will Do

  • Lead complex customer onboardings from planning to successful production adoption.

  • Serve as a reliable escalation point for client questions and issues, ensuring timely resolution, clear communication and proper assessment of root causes and impact.

  • Coordinate across Product, Engineering, Support and Sales to ensure clear commitments and reliable delivery.

  • Understand client workflows, data requirements, operational constraints and regulatory expectations.

  • Support demos, RFPs, client workshops and service reviews with credible product and operational knowledge.

  • Identify recurring customer pain points and help turn them into product, process or tooling improvements.
  • What You Bring

  • Strong client-facing experience with financial institutions, ideally in SaaS, RegTech, market data or financial technology.

  • Professional-level German and fluent English...
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    Job Overview

    Job Type: Full-time
    Location: Madrid, Spain
    Posted: June 06, 2026
    Deadline: July 16, 2026