Customer Onboarding Manager

Customer Onboarding Manager – Chile
In this role you will guide new customers through a seamless onboarding journey, ensuring they successfully adopt and derive value from a complex SaaS platform. You will act as a trusted partner during the early stages of the customer lifecycle, translating business needs into effective system configurations and workflows. Working closely with Sales, Customer Success, Support, and Engineering, you will ensure a smooth transition from purchase to active usage. This position requires strong communication skills, a structured approach to project management, and a customer‑first mindset.
Accountabilities
Lead and manage end‑to‑end customer onboarding and implementation processes
Conduct detailed platform walkthroughs and guide customers through setup and configuration
Communicate onboarding requirements clearly with customers and internal stakeholders
Educate customers on platform capabilities and best practices to ensure smooth a...