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Customer Onboarding Specialist

MarkJames Search
Contract London, England Information and Record Clerks
Posted:
June 11, 2026
Location:
London, England, United Kingdom

Job Description

Job description

Customer Onboarding Specialist - £22,000 - £23,000 per annum - Contract - 7 months

I am working with a global client with a headquarters in Shoreditch, London to recruit a Customer Service Onboarding Specialist to support the commercial team and ensure customers are supported with all aspects of their shipping accounts.

Key Responsibilities:

  • Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts.
  • Support shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping.
  • Investigate key onboarding blockers, identify the root cause and coordinate resolution working with multiple internal teams. proactively escalate internally.
  • Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Pro...

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    Job Overview

    Job Type: Contract
    Location: London, United Kingdom
    Posted: June 11, 2026
    Deadline: July 21, 2026