Customer Onboarding Specialist

Advanced English level C1 (spoken and written) is required.
Position: Caregiver Onboarding Coordinator
Location: On-site - Sede Mayab, Mérida, Mexico
Schedule: Monday to Friday, 8:00 AM - 5:00 PM PST
We are seeking a highly organized and customer‑focused Caregiver Onboarding Coordinator to support newly hired caregivers throughout the onboarding process. This role plays a key part in ensuring a smooth, professional, and positive experience from offer acceptance through orientation day.
Key Responsibilities
Work closely with newly hired caregivers from offer acceptance through orientation day to ensure a positive onboarding experience.
Provide virtual support to caregivers with onboarding documentation and required uploads.
Track onboarding progress and follow up consistently to ensure all requirements are completed in a timely manner.
Monitor eligibility status, including documentation and background checks.
Reschedule caregiver orientations when needed.