Customer Operation-Part time

RM12 per hour

Customer Support

• Assist in handling customer enquiries through email, chat, and other communication channels.
• Support customers with subscription, billing, and service-related enquiries.
• Help ensure customer issues are addressed professionally and promptly.

Issue Investigation & Resolution

• Assist in identifying and documenting customer issues.
• Work with internal teams to investigate and resolve service-related cases.
• Follow up on customer enquiries to ensure timely resolution.

Documentation & Reporting

• Maintain accurate records of customer interactions and case updates.
• Assist in preparing reports and updating operational documentation.

Service Testing & Quality Assurance

• Participate in testing service features ...