Customer Operation Specialist

Purpose
This role is responsible for order processing, service delivery & operational excellence
.
Key Missi
on
Performs assigned operational tasks with precision and timelin
essHandles first-level support and escalate issues as nee
dedMaintains process compliance and data accuracy across syst
emsAssists in tracking requests and monitoring SLA adhere
nceParticipates in testing and validation of customer-driven chan
gesContributes to documentation and reporting of operational activit
iesPerform assigned operational tasks with precision and timeline
ss.Define and document operational processes and performance metrics (KPI
s).Train colleagues and onboard new team members to ensure process consisten
cy.Manage prioritization and handle escalations within the te
am.Participate in process improvement initiatives and special projec
ts.Maintain accurate records for audit and compliance purpos
es.