Job Description
Overview:
Lead the delivery of critical managed services operations for our clients while driving performance, efficiency, and client satisfaction. At Xerox, we’re looking for a collaborative and results-oriented leader to oversee complex service agreements, optimize operations, and build lasting client partnerships.
What You’ll Do:
Oversee the full scope of managed services contract operations, ensuring SLA and KPI commitments are consistently achieved or exceeded
Manage customer P&L, drive margin improvement, and execute contract amendments and renewals
Lead client governance meetings, present business reviews, and deliver continuous improvement initiatives
Ensure operational teams and partners fully understand customer requirements and deliver exceptional service
Provide day-to-day support on device lifecycle management, inventory forecasting, issue resolution, ven...
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