Customer Operations Consultant

We are looking for an enthusiastic, results-oriented Customer Operations Executive to join our Operations team. A hands-on individual that is energetic and keen to deliver a stellar customer experience for a fast-growing electricity retailer.

What you'll do

• Manage day to day business processes using Salesforce
• Act as the first point of contact to attend to customer queries
• Focus on back-office and billing related operations
• Follow through on customer issues, monitoring and continuously improve customer experience
• Work with SP Services on account-related matters such as account closures, contestability application, novations and relocations, etc.
• Resolve product or service problems, clarify customer issues, determine the root cause of the problem, and figure out the best solution to the problem
• Go above and beyond to deliver a stellar customer experience
• Inspire others to deliver ...