Customer Operations Coordinator - Operations

Customer Operations Coordinator - Operations

Role Purpose

Supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

What You’ll Do

• Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center
• Attend project kick off meetings and client calls, as required
• Point of contact for Client Services queries or questions
• Responsible for generating internal export documentation
• Responsible for ordering printed materials on behalf of clients, as directed by Client Services
• Liaise with Client Services and external service providers to manage and communicate any shipment delays
• Promote continual improvement within the Customer Operations area
• Other responsibilities as required

Decision Mak...