Customer Operations Engineering Manager

채용제목 Customer Operations Engineering Manager (지원마감) 회사소개 글로벌 빅데이타 관리 솔루션 개발 업무내용/자격요건 [담당직무]
- Ensure that critical customer issues are addressed quickly and effectively Triage, diagnose and potentially escalate customer inquiries
during their engineering and operations efforts
- Investigate product related issues both for individual customers and for common trends that may arise
- Study and understand critical system components and large cluster operations
- Differentiate between issues that arise in operations, user code, third party libraries or product
- Manage the day to day interactions with our customers
- Identify requirements for additional focused services engagements
- Coordinate enhancement and feature requests with product management and Cloudera engineering
- Facilitate upgrades, patches and maintenance to customer systems
- Participate in occasional weekend on-call roster for critical support needs
[자격요건]
- 4+ years of Uni...