Customer Operations Leader at Indigo

Elevate the customer journey with Indigo as a Customer Operations Leader. Take charge of omni sales, drive customer engagement, and lead a dedicated team to enhance service quality.

As a Customer Operations Leader, you will focus on improving customer experiences while ensuring staff collaboration and growth. You will lead Customer Experience Representatives in providing top-notch service and selling Indigo products effectively. This leadership role calls for you to drive sales goals and manage inventory operations while fostering a vibrant store culture that emphasizes employee development.

Key Responsibilities: • Coach team members on customer service excellence • Drive strategic priorities and sales profitability • Advocate for customer-centric decision-making • Identify customer expectations and improvement areas • Manage inventory processes and store operations

Requirements: • 1–2 years in customer service or operations • Proven experience in team leader...