Customer Operations Leader

Job Description

The Customer Operations Leader is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo’s customer service model and on suggesting and selling Indigo’s products, promotions, and programs to customers. They ensure customers have a frictionless experience of the store’s omni and payment operations, oversee inventory operations, and help create a store culture that promotes employee engagement, growth, and development.

What You’ll Do

Functional

• Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs
• Lead execution of activities to support strategic priorities, sales goals, and profitability targets
• Act as an advocate for the customer by placing them at the forefront of a...