Customer Operations Manager (Maternity Cover, 6-8 months)

Description

Location: Seletar, Singapore

We have an exciting opportunity for a Customer Operations Manager to join our team in Singapore on an 6-8 month maternity cover contract.

Accountable for in-region delivery of Services including fleet availability, flawless entry into service and resolution of complex customer issues. Operating in a shared-service model, the Customer Operations Manager will integrate Service Line and Engine Team deliverables to satisfy our customer commitments.

Reporting to the VP Customer Operations, tasks will be prioritised in order of safety, contract commitment, availability assurance and finally, segmentation principles. The Customer Operations Manager will lead regional Customer Operations Officers and ASTs to ensure that all Services processes are being performed to specification for the Trent 1000 fleet and customers The role will be customer facing but not primarily customer aligned...