Customer Operations Manager

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Customer Outcome Manager

About the role

We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business.

What you’ll do

Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing

Develop and mentor the testing team fostering an environment of continuous improvement and excellence

Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations

Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes

Enhance and refine the testing ...