Customer Operations Specialist

Shark Ninja is expanding our APAC business and scaling it rapidly. Our two brands, Shark, and Ninja, have enjoyed unprecedented growth in the past 5 years, driven mainly by the very strong innovation pipeline on both brands. Given this success in our existing markets, Shark Ninja has embarked on a bold plan for growing APAC business, in which New Zealand plays a critical role. We have taken over this market from our distributors, so that we can run them directly and drive strong growth, behind innovation and investments.

As we continue to grow, we are looking for a Customer Operations Specialist to join our team. This role will be based in Auckland

Position Overview

The Customer Operations and Fulfilment Specialist is responsible for overseeing the end-to-end customer experience—from order placement through delivery—ensuring operational efficiency, high service levels, and seamless fulfilment processes. This role manages daily operations, optimizes systems ...