Customer Operations Specialist

Role: Customer Operations Specialists
Location: Tongwell, Milton Keynes – hybrid working
Hours: hours per week: 09:00 – 17:00 with a 30-minute lunch and a 15-minute break.
Start: ASAP
Duration: 12 months initially
Basic Rate: £ per hour

Your New Role:
In this role, you will play a vital role in delivering exceptional customer experiences while supporting the smooth day-to-day running of our contact centre operations.
This is a fast-paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.
While this role is initially temporary, it provides a strong foundation for starting your career within thepany, with the potential to progress into permanent opportunities across the business.

You will be:
• Handling inbound customer enquiries via phone and email
• Managing escalated queries with professionalism, empathy, and sound decision-making