Customer Operations Specialist

The
Customer Operations Specialist
is a hands-on, execution-focused role that supports
Sales, Trade, and Brand Marketing
in delivering strong
in-store execution
. This position ensures product availability, visibility, and effective promotions at the store level, while coordinating closely with merchandising partners and field teams.

Key Responsibilities:

Team Coordination & Support

• Coordinate daily activities of Customer Operations Assistants and merchandising agency partners
• Provide on-the-ground guidance to ensure standards are properly executed in stores
• Support basic coaching and performance monitoring of field teams

Merchandising & Visibility Execution

• Implement national and regional merchandising initiatives
• Ensure proper installation and compliance of POP materials
• Conduct store checks and audits to validate display quality, planogram adherence, and visibility standards ...