Customer Operations Specialist - XBS

Overview:

Join Xerox as a Customer Operations Specialist within the USCBO Customer Care Center of Excellence, where you will play a key role in delivering accurate and timely support for customer billing and account inquiries. This position focuses on resolving complex service requests while maintaining a high standard of quality, compliance, and customer satisfaction. You will collaborate with internal teams and stakeholders to ensure efficient issue resolution and a positive customer experience.
Why Join This Team:• Work in a collaborative, team-oriented environment focused on service excellence• Contribute to meaningful customer outcomes through problem-solving and analysis• Gain exposure to billing operations and financial service processes• Build cross-functional partnerships across internal teams• Develop skills in a structured, performance-driven environmentWhat You Will Do:• Manage and resolve customer service requests within defined servic...