Customer Operations Supervisor

A Customer Operations Supervisor leads a team to ensure excellent customer service by training staff, managing daily workflows, handling escalated issues, monitoring KPIs, refining processes, and collaborating cross-functionally to boost efficiency and satisfaction, bridging team performance with company goals. They focus on coaching, performance feedback, policy implementation, and resolving complex complaints
QUALIFICATION AND SKILLS

• Preferably with Experience in E-Commerce
• At least 1 year in a supervisory or leadership role
• Demonstrated ability to lead teams, track performance, and meet service-level targets
• Strong leadership and team management abilities
• Excellent communication and interpersonal skills.
• Problem-solving and conflict resolution skills.
• Ability to analyze performance metrics and implement process improvements
• Skilled in using Excel to generate clear and reliable reports
• Organized...