Customer Operations & Support Manager

An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.


Position Summary

The Customer Operations & Support Manager is responsible for leading Commercial Credit’s customer-facing operational functions, including accounts receivable collections, and customer financial processing. This role plays a critical part in protecting Marathon’s liquidity by driving timely collections, resolving invoice and payment disputes, and reducing structural overdue balances.


The position partners cross-functionally with Order to Cash, Accounting, Billing, Commercial, and external customers to ensure accurate and efficient end-to-end credit and customer processes. In addition, the role leads strategic process improvement initiatives that enhance operational efficiency, strengthen controls, and support l...