Customer Order Management Admin

Customer Order Management

Certain Advantage are recruiting 4 Customer Order Management Representatives in Peterborough for a 12-month onsite contract (5 days/week).

Role Overview

Serve as the single point of contact for assigned accounts, managing the full order lifecycle to ensure accurate, on-time delivery.

We’re working with a global power technology company that designs and manufactures diesel and alternative-fuel engines, generators, and related components for a wide range of industries.

Key Responsibilities

Manage customer accounts end-to-end (setup, order entry/changes, escalations, logistics).
Liaise with customers, distribution centres, manufacturing plants, and internal teams to fulfil orders.
Provide clear communication and accurate documentation throughout.
Resolve complex queries in line with SLAs; escalate when required.
Maintain accurate records in internal systems.
Ensure export compliance and complete shipping do...