Customer Order Management Representative - Level III

The Customer Order Management Representative – Level III is responsible for managing the complete customer order life cycle while ensuring high levels of customer satisfaction, operational efficiency, and supply chain stability. Working with minimal supervision and in accordance with Cummins Delegation of Authority policies, this role uses analytical and quantitative methods to support supply chain processes, align demand and supply plans, and help shorten the order-to-cash cycle. The incumbent serves as the primary point of contact for customers, distribution centers, manufacturing plants, and cross-functional teams to ensure timely and accurate order fulfillment, issue resolution, and continuous communication throughout the process.

**Key Responsibilities**

+ Manage assigned customer accounts throughout the complete order life cycle, including customer set-up, order entry, modifications, escalations, and logistics coordination where applicable.
+ Act as the singl...