Customer Order Returns Representative
FactoryFixJob Description
Summary
Provide customer support for a furniture manufacturer with distribution. Manage orders, shipping coordination, and issue resolution while working closely with production, warehouse, and logistics. Manufacturing/distribution customer service experience and job stability are required. ERP and RMA experience are a major plus.
Key Responsibilities
Answer customer inquiries (phone/email) and provide order/shipping updates
Enter and maintain orders accurately in an ERP system
Coordinate with production, warehouse, and logistics on lead times and deliveries
Resolve issues: shortages, mis-shipments, delays, damages, and claims
Process and track RMAs (returns/replacements/credits) and maintain documentation
Communicate clearly, follow up consistently, and escalate when needed
Required
2+ years...
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