Customer Quality Engineer

Yanfeng Seating is the worldwide leader in automotive seating with more than 33,000 employees in 20 countries.

We are currently seeking a Customer Quality Engineer .

Responsibilities:

1. Visit customers as scheduled and complete visit records.
2. Establish clear communication channels with customers and deliver customer information promptly to internal teams.
3. Prepare materials for quality meetings as required by customers.
4. Communicate quality improvement activities to customers, organize and address customer complaints.
5. Achieve quality objectives and assurance agreements with customers, and organize their implementation.
6. Coordinate the return process of after-sales parts with customers.
7. Conduct analysis according to the After-sales return part analysis process and complete summary reports on time.
8. Ensure customer claims, invoices, and return documentation are clear and accurate.