Customer Quality Engineer

Full time | Flintex Consulting Pte Ltd | Malaysia

Posted On 30/01/2026

Job Information

Work Experience 1-3 years

MYR 4000 - MYR 8000

City Senai

State/Province Johor

81400

Job Description

Position: Customer Quality Engineer

Reporting to: APU Manager/ Section Manager

Job Responsibilities

1. Responds to customer complaints.
2. Validates the complaint.
3. Follows-up with immediate visit if required.
4. Provides containment action plan within one working day.
5. Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days.
6. Closely following-up with the customer on 8D till customer’s acceptance / closure.
7. In the event of customer’s request, to present the 8D report to the customer & if required, together with respective process engineer.
8. Updates the complaint details ...