Job Description
Join our dynamic Customer Success Organization as a (CQE). We’re a team dedicated to supporting customer activities related to factory products and performance to meet customer expectations and requirements. You'll be at the heart of our mission, working closely with various teams to drive success and innovation.
About the role - you will:
• Lead and collaborate to take charge of customer issues, lead meetings with internal and external teams, and work together to identify and resolve challenges
• Conduct root cause analysis and drive corrective actions to enhance product quality and customer satisfaction
• Stay ahead of the curve by monitoring customer quality and improving integration and field performance
• Conduct First Article Inspections and prepare detailed customer quality reports
• Be responsible for hosting onsite customer audits and visits, ensuring a seamless and positive experience.
• Support New Products in the ...
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