Customer Quality Engineer

To provide a 1st point contact to Customer on quality related issues. Responsible for ensuring the assembly products meet Customer quality standards. Work in a team environment to drive root cause analysis, develop and implement best practices that emphasise defect prevention, reduction in variation, provide continuous improvements in meeting Customer requirements and increase internal process efficiency.
Communicate and review with Customers, In-house, and Suppliers to resolve quality issues
Schedule a meeting with the Customer to review and close non-conformance
Chair & drive Customer quality CAB meetings to derive root causes, and corrective and preventive actions based on 8D methodology
Review to ensure root cause is based on quality tool 5-why, 3-legged 5-why, fishbone diagram
Define and implement an outgoing inspection checklist to ensure delivered products meet all customer requirements
Compile weekly customer quality reports for monitoring the customer & organ...