Customer Quality Engineer

Job Description

Promote customer orientation and quality awareness culture.
Coordinate internally and transfer VOC into actions.
High-speed reaction to the customer complaint/VOC. Transfer the information within organization and organize analysis meeting.
Use A3/8D report and assure customer complaint is handled in correct way (find the root cause, make effective corrective & preventive action)
Follow up the corrective/preventive action status timely.
Proactive visit customers to collect VOC/problems. Sensitive to customer info and feedback.
Promote activity of customer orientation and quality awareness culture.

Qualifications