Customer & Quality Operation Specialist

The primary mission of the Customer Quality Specialist will Be the point of contact for customers for the North America Region for the Rx/CHC/Injectables Division for all matters relating to complaints Manage customer's complaints Monitors quality indicators, prepares quality section related to complaints for customer reviews, Report to the organization on the voice of the customer, customer feedback
What We are Looking For:
Primary Duties and Responsibilities:


Ensure administrative management of the complaint (recording, if applicable, internal distribution, samples requests, batch record analysis and customer communication, if applicable, filing, archiving, data management) of customer complaints for the site.
Carry out, in a timely manner, the investigation as per work instruction in collaboration, if needed, with various site departments ( production, logistics, or R&D in sites oversee) and identify potential root cause on each custome...