Customer Quality Technician

**In This Role, Your Responsibilities Will Be:**

1. Work with the sales and customers to verify and understand the customer's quality issues, collect, and investigate the background of the failures, design and implement the failure analysis plan.
2. Participate in varying levels of engagement with customers and factory teams on quality issue solving.
3. Own the cross-functional team on problem-solving and compile professional failure analysis reports.
4. Drive continuous improvement on product quality, performance, and customer satisfaction.
5. On-site support for the customer site when needed.
6. Other assignments by the company.

**Who You Are:**

You engage key stakeholders early and consider the upside and downside scenarios. You think about multiple ways to get the same outcome. You seize on common points of agreement. You act with a clear sense of ownership. You bounce back from setbacks.

**For This Role, You Wil...