Customer Relation Assistant

Job Description

• Ensure all walk-in customer are greeted and assisted pleasantly with their enquiries.
• Attend and provide amicable solution in resolving customers' enquiries and complaint.
• Monitor that phone calls are answered within three rings.
• Provide information on current sales/service promotion or products.
• Monitor and prepare weekly and monthly report to Service Manager and Customer Care Department on the follow-up and reminder call status.
• Maintaining customer data for sales and after sales to be used for any promotional campaign. (Data Cleansing)
• To perform follow up call back process within 72Hours (3 Days) on daily basis.
• To perform reminder service call to all customers (N30, N7 and N1) on daily basis.
• Conduct customer satisfaction survey at branches.
• Assist branch activities in achieving excellent service standard in line with CSI, SSI and ISO requirements.
• Prepare Thank...